Frequently Asked Questions
How do I find out about track changes, train information, and other Metro-North related issues?
Please contact Metro-North Railroad Customer Service and Information at (212) 532-4900.
Does Grand Central have a place to store baggage?
No. Unfortunately, since the renovation there is no longer a place for travelers to store their luggage.
If I want to take pictures in Grand Central, would I need a permit?
Anyone is free to take pictures inside Grand Central. However, if you would be using professional equipment like a tripod, you would need to get a permit through Metro-North's Corporate & Public Affairs Department. Please contact Meredith Conti at (212) 340-4825 or via e-mail at firstname.lastname@example.org. Please allow one week minimum advance notice or more, depending on the scope of your request.
There may be additional licensing and fee requirements if you will be using the photographs for a commercial purpose.
Are there buses to the surrounding airports that run from Grand Central?
Yes. Buses leave from Park Ave. and 42nd St. (SE corner) to all major surrounding airports every half hour. Please go to http://www.nyairportservice.com if you are going to JFK or La Guardia for more information. Please go to http://www.newarklibertyairportexpress.com/ if you are going to Newark Liberty International for more information.
I am interested in renting event space in Grand Central. How can I obtain more information?
Please call our event line at (212) 340-3404 for all event inquiries. Please allow 2-3 days to receive a return call.
How do I become a vendor at your Holiday Gift Fair ?
Applications are posted to the www.grandcentralterminal.com homepage and "events" page sometime in April.
How do I lease retail space within Grand Central?
Please e-mail email@example.com or call 212.878.7034 for all retail leasing inquiries.
How do I rent Kiosks at Grand Central?
Please e-mail firstname.lastname@example.org for all Kiosk rental inquiries.
If I want to advertise in Grand Central, who would I contact?
Advertising in the rolling sign holders in Grand Central is limited only to Grand Central retailers. The ads you see on the walls and on the Main Concourse are run by CBS Outdoor and can be reached at (212) 297-6400 by asking for sales.
For all additional inquiries about retail and events at Grand Central Terminal, please contact email@example.com.